Community guidelines

Play nice, on and off the court

Clubs and open plays are where players find a game, a group and a reason to come back. These rules apply to everything you write or upload there: posts, comments, polls, photos, open play listings, club pages and your player profile. Each club can add its own rules on top; these always apply.

What we want to see

  • Schedules, results, photos from the court, tips, questions and welcomes for new players.
  • Disagreement about line calls, formats or paddles, kept to the point and not the person.
  • Open plays that say honestly where, when, how much and how many spots are left.
  • Photos you took, or have the right to share, of people who are fine with being posted.

What is not allowed

Spam or sellingAds, selling, the same post again and again, links to get you somewhere else.
Harassment or hateInsults, slurs, piling on someone, or going after them for who they are.
Nudity or sexual contentNudity or sexual content of any kind, including in photos and profile pictures.
Puts a minor at riskAnything that sexualises, endangers or exposes a player under 18. Reviewed first.
Violence or threatsThreats, or celebrating hurting someone, on or off the court.
False informationFake schedules, fake results, or pretending to be a venue, club or person you are not.

Also off limits: sharing someone's phone number, address or other private details without their say-so, and taking payment for an open play you do not mean to run.

Players under 18

Juniors play on the same courts. Ask a parent or guardian before posting a photo of a child, never tag or name a minor without that permission, and never contact a junior player privately through a club. Reports that a minor is at risk are reviewed before anything else, and we pass them to the authorities when the law asks us to.

Photos and links

  • Every photo is checked automatically when it is uploaded, and refused photos are deleted.
  • Location details are stripped from photos before they are stored, so a picture never gives away where it was taken.
  • For their first 7 days, new accounts post text only, without photos or links to other sites, because that is how spam gets in. Connecting DUPR lifts this straight away.
  • Everyone has a posting limit: 10 posts an hour and 60 comments an hour across all clubs, fewer for new accounts.

Reporting

Use Reportin the menu on any post or comment, or the flag beside Join on a club's page. The author is never told who reported them. Reports go to the club's admins and moderators, and to the Courtogo team.

When 3 different people report the same post or comment, it is hidden straight away until someone reviews it. If it breaks no rule, it comes back.

Knowingly false or malicious reports break these rules too.

Blocking

If someone is bothering you, block them from the menu on any of their posts or comments. You stop seeing what they write in every club, and they are not told. You can unblock them any time from your profile.

What happens when someone breaks the rules

  • Club admins and moderators can remove posts and comments in their club. Admins can also remove members or ban them from the club.
  • Courtogo can remove anything, close a club, and limit or close an account. Serious harm, like threats or anything putting a minor at risk, can lose an account at once, without a warning first.
  • Think we got it wrong? Email support@courtogo.com with a link to what was removed, and someone from the team will look again.