How Payments Work

Manual means you pay the venue directly (GCash, Maya, or bank transfer) and upload a screenshot as proof — there’s no platform service fee, but the venue has to verify your payment before the booking is confirmed. Online means you pay Courtogo through PayMongo, by scanning a QR Ph code or with GCash, Maya, or GrabPay — a platform service fee applies, but your booking is confirmed instantly and refunds go through Courtogo. Each venue picks which one it uses; you’ll see which applies at checkout.

Payouts are sent automatically twice a week, every Monday and Thursday. As soon as your payout details are complete, your confirmed online bookings are batched and paid out on the next run. Funds are sent to your configured payout method (GCash, Maya, or Bank Transfer).

Yes — a small platform service fee is added at checkout when paying online. It’s charged to the customer (not deducted from venue earnings), so venue owners always receive 100% of their listed price. PayMongo processing fees are also absorbed by Courtogo — not passed on to you or the venue.

Scan the QR code if you can. Most banking and e-wallet apps, GCash and Maya included, can scan QR Ph, and it carries the lowest service fee. The GCash, Maya, and GrabPay buttons under the code are there for when your app cannot scan it or you are paying on the same phone. Tapping one opens that app to finish paying, and its total is on the button before you tap. If you leave the wallet without paying, you come back to the payment page and can still scan the code.

PayMongo releases e-wallet payments to Courtogo about two banking days after they are made, while QR Ph payments arrive instantly. A booking paid by GCash, Maya, or GrabPay is paid out on the first run after its money has cleared, which can be a later run than a QR Ph booking made the same day. Your Financials page shows each one on the cycle that will send it, and the payout email names any amount still clearing and the run it goes out on. Nothing is deducted for the wait, and the venue’s share is the same whichever method the customer used.

Yes. All payments are processed by PayMongo, a BSP-licensed and PCI-DSS compliant payment facilitator. Courtogo never stores your payment credentials (e-wallet or bank details).

Reschedule first — it’s faster and keeps your slot. Contact the venue and they can move your booking to a new date or time with no refund process needed. If the venue does choose to refund your booking, only the venue’s portion of the price is returned; the platform service fee charged at checkout is non-refundable. How the refund reaches you depends on how you paid. If you paid with GCash, Maya, or GrabPay, the refund goes straight back to the wallet that paid, usually within a day, with nothing for you to do. If you paid by scanning the QR Ph code (which PayMongo does not support for automated refunds), Courtogo emails you a secure link to provide your GCash, Instapay, or bank details, then sends the refund manually within 7–12 days. You also get that link if a wallet refund cannot go back to the wallet, for example because too much time has passed since you paid. If Courtogo cancels a confirmed booking due to a system or availability issue, you receive a full refund including the platform fee. If you paid a venue directly by manual payment, Courtogo never held the money, so any refund is decided and sent by the venue. See our Cancellation and Refund Policy and Disclaimer for details.

Nothing — manual payments stay available for free, with no deadline. Venues can keep accepting GCash, Maya, or bank transfer via screenshot upload for as long as they like. Automated payments are opt-in: venue owners can switch whenever they're ready (we recommend it for instant confirmation), but no one is required to.

To protect your privacy and keep storage lean, payment proof screenshots are automatically deleted 30 days after upload — well after your booking is confirmed and any issues would have surfaced. Payout confirmation screenshots shared with venue owners are kept for 1 year for accounting purposes. If you ever need a copy for your own records, please save it before then.

For online payments, disputes are handled through PayMongo’s dispute resolution process, and Courtogo will coordinate with both parties and PayMongo to resolve any issues. For manual payments, the money went straight to the venue, so take the dispute up with the venue and, if needed, your bank or e-wallet. You can still report the venue to Courtogo.